Frequently Asked Questions
Answers for renters searching for a home and brokerages running their business on Quovo.
For Renters
Is Quovo a brokerage? Do I rent directly from Quovo?
No. Quovo is a listings platform, not a brokerage. Every listing is posted and managed by a local rental brokerage or agent. When you contact a listing, you're reaching out directly to the brokerage or agent responsible for it.
Do I need to create an account to browse listings?
No. You can browse and filter listings freely with no account or login required.
How do I contact an agent about a listing?
Click "Contact about this listing" on any listing page and fill in your name, email, and phone number. Your inquiry goes straight to the agent or brokerage managing that listing.
How current are the listings?
Listings are managed directly by brokerages, who update availability and status as units are leased. If a listing seems out of date, you can flag it by contacting the listing brokerage directly.
Is there a fee to use Quovo as a renter?
No. Browsing listings and contacting agents through Quovo is completely free for renters.
What areas does Quovo cover?
Quovo currently covers Waterloo Region and the Greater Toronto Area (GTA), Ontario.
For Brokerages
What is Quovo?
Quovo is a lightweight listings and lead-tracking platform built for small to mid-size rental brokerages. It combines a public listings site for renters with a CRM-style dashboard for tracking leads, links, and team performance.
How is Quovo different from other listing sites or CRMs?
Big aggregators are built for volume, not relationship tracking, and enterprise tools are priced and built for large operations. Quovo is built specifically for small brokerages who want an affordable way to post listings, generate trackable links for leads, and see what's actually converting.
How does pricing work?
Quovo uses per-seat pricing based on your number of approved salespeople. The base plan covers up to 6 salespeople, with additional tiers for larger teams. Admin accounts don't count toward your seat total. Full pricing details are available when you sign up or in your account's billing settings.
Is there a free trial?
Yes, new brokerage accounts start with a 14-day free trial with full access to the platform.
How do salespeople join my brokerage account?
Salespeople sign up with their own account and request to join your brokerage. As the admin, you'll see pending requests and can approve or reject them from your dashboard.
Can I track which leads came from which salesperson or listing?
Yes. Every filtered link a salesperson generates is tied to them and tracked through your funnel, from sent to viewed to contacted to closed, so you can see conversion at both the individual and brokerage level.
What happens if a lead contacts a listing without going through a salesperson's link?
Leads that come in through the public site without a tracked link are routed to the listing's assigned agent if one is set, or to your brokerage's unassigned lead pool, where you can manually assign them to a team member.
Can I remove a salesperson from my team?
Yes, admins can remove team members from the Settings page at any time.
What if my payment fails or my subscription lapses?
Your account moves into read-only mode, you'll retain access to view your data, but won't be able to create or edit listings, leads, or approve new team members until billing is resolved.
Who do I contact for support?
Reach out using the contact information on our Privacy Policy page, or through your account settings.
